Providing 24/7/365 emergency support for critical Building Automation System failures to ensure the safety of occupants and the continuity of mission-critical operations.
24/7 Emergency BAS Support
For facilities where downtime is not an option—like data centers, hospitals, or pharmaceutical labs—a BAS failure is a major crisis. Our emergency response team is on standby 24/7 to provide immediate, expert support to get your critical systems back online as fast as possible. ### How We Handle Emergencies Our protocol is designed for speed and effectiveness. * **Immediate Triage:** Our on-call expert will work with you over the phone or via remote access to perform an immediate triage of the situation, attempting to stabilize the system and diagnose the issue. * **Rapid Dispatch:** If the issue cannot be resolved remotely, we immediately dispatch a certified technician to your site with the tools and knowledge needed to handle the crisis. * **On-Site Resolution:** Our technician will work efficiently to restore control, whether it requires a temporary manual override, a quick hardware replacement, or a logical fix. Our priority is to get your facility back to a safe and stable state. * **Follow-Up Analysis:** After the immediate crisis is resolved, we provide a follow-up report detailing the cause of the failure and recommend permanent solutions to prevent it from happening again.